All transactions and purchases made on the site are final and THE CLARITY COLLECTION offers no return and exchange unless it can be clearly shown that the product shipped is defected.  Due to the nature of our products, we DO NOT issue refunds. All sales are final.

If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. We will be happy to rectify the issue. Please do not unravel, wet, comb, play with or install hair. Once an order is placed and processed, we cannot cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.


If you receive your product and it has been damaged during shipment, please email us at
within 48 hours of receiving the shipment. Include a detailed description of the damages and include pictures . This information is extremely helpful to us in making sure that our products are packaged and shipped properly. If approved we will arrange for the damaged products to be replaced.

Important conditions for return

Please note that you can ONLY return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and ORIGINAL condition. The Bundle Wrap & Hang Tag must still be intact & attached the same way it was received . If the tags & bundle wrap are removed or detached in any way this will be an automatic disqualification for return .

  • Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.

  • You shall inform us about the return of the product to us within 48 hours.

  • You shall not unravel, wet, play with or install hair

  • In the event that the package gets returned or refused a restocking fee of 20% will be deducted minus the shipping or delivery cost.


  •  A 3% Cancelation fee will be applied to all orders.

  • Please note that colored hair such as ombre, dyed or bleached or chemically processed hair cannot be returned or exchanged.

  • Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.

  •    We are not responsible for additional custom international fees as they are out of our control once it gets to your home country.

  • You shall not accept any open package deliveries.

  •  The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warranty cards and other documentation.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you are approved, then we will issue you a STORE CREDIT  to make future purchases on the site.


It is our strong suggestion that you please add Navidium Shipping Protection at Checkout. If you OPT out you are fully responsible for the lost or stolen package and you cannot file a dispute in the event the package gets lost or stolen. We will not handle any investigations through the shipping company if the package is lost or stolen. We are NOT Responsible for any mishaps whatsoever. You are solely responsible.


Texture Disclaimer – Due to the distinct nature of human hair, some wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look exactly the same, but they will not be distinctly different.
Color Disclaimer – Since our products are not processed or colored, our hair comes only in the natural shades of natural black-brown colors. We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring our hair.

Blonde Hair - You should never use Dye or harsh chemicals on blonde hair. The hair can be Severely damaged to no return. We are not liable for any damages due to improper care.

THE CLARITY COLLECTION is not responsible for the product(s) that the customer purchases incorrectly.  It is the customer’s responsibility to ensure that they are purchasing the correct product before proceeding to pay. THE CLARITY COLLECTION will not refund these orders under any circumstances whatsoever.


Extra verification will be required for some orders. We Will require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfill your order.

Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported to the FBI.
(MISDEMEANOR)  – theft over $50
(FELONY)-  $500- $3,000

To ensure speedy delivery, we process orders daily, minus holidays and weekends. Therefore, order cannot to be altered or changed once your payment is verified and completed.

THE CLARITY COLLECTION reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes