RETURNS & EXCHANGES POLICY – THE CLARITY COLLECTION
Due to the nature of our products and hygiene considerations, The Clarity Collection maintains a strict returns and exchanges policy. By placing an order on our website, the customer agrees to the terms outlined below.
Final Sale Policy:
All hair extension products sold by The Clarity Collection are final sale. We do not offer refunds, returns, or exchanges for any reason other than a verified product defect or fulfillment error. Orders cannot be canceled or modified once placed.
Eligibility for Review (Defective or Incorrect Items Only):
A return or replacement may be considered only if the customer receives an item that is defective upon arrival or if the incorrect item was shipped. To be eligible for review, the customer must contact The Clarity Collection within 48 hours of delivery with clear photos and a detailed description of the issue.
Product Condition Requirements:
To qualify for review, the product must remain unused, uninstalled, and in its original condition, with all original packaging, bundle wrap, and hang tags fully intact and attached exactly as received. Products that have been unraveled, washed, combed, installed, altered, or chemically processed are not eligible for review. Due to hygiene regulations, used or altered human hair products cannot be accepted.
Inspection & Resolution:
All approved claims are subject to inspection upon receipt. If the claim is approved, The Clarity Collection will, at its discretion, issue a replacement or store credit. Cash refunds are not issued. Shipping fees are non-refundable.
Shipping Damage:
If a product arrives visibly damaged during shipment, the customer must notify us within 48 hours of delivery and provide photos of the product and packaging. Approved claims will be resolved through replacement or store credit once reviewed.
Non-Returnable Items:
The following are not eligible for return, exchange, or review:
• Products removed from original packaging or with tags removed
• Products that have been installed, altered, or chemically processed
• Color-processed, bleached, or custom-colored hair
• Orders placed incorrectly by the customer
• Packages marked “Delivered” by the carrier but reported missing
Address & Delivery Issues:
The Clarity Collection is not responsible for packages shipped to an incorrect address provided by the customer or for packages marked “Delivered” by the carrier. All delivery-related issues must be addressed directly with the shipping carrier, in accordance with our Shipping & Delivery Policy.
Fraud Prevention:
To protect against fraudulent activity, The Clarity Collection reserves the right to cancel orders, refuse service, or request additional verification before fulfillment. Orders deemed suspicious may be delayed or canceled at our discretion.
Policy Updates:
The Clarity Collection reserves the right to update or modify its policies at any time. Customers are encouraged to review policies prior to placing an order.
By completing checkout, the customer confirms that they have reviewed and agreed to this Returns & Exchanges Policy, along with our Store Policy and Shipping & Delivery Policy.
PRIVACY POLICY – THE CLARITY COLLECTION
The Clarity Collection values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from our website.
Information We Collect:
When you visit our website or place an order, we may collect personal information including your name, billing and shipping address, email address, phone number, payment details, and order history. Payment information is processed securely through third-party payment providers and is not stored on our servers.
We may also automatically collect certain information about your device, including IP address, browser type, and browsing activity, to help improve website functionality and security.
How We Use Your Information:
We use your information to process and fulfill orders, communicate with you about your purchase, provide customer support, prevent fraud, and improve our products and services. Your information may also be used to send transactional emails such as order confirmations and shipping updates.
Sharing of Information:
We do not sell or rent your personal information. Your information may be shared only with trusted third parties necessary to operate our business, including payment processors, shipping carriers, and ecommerce service providers, strictly for order fulfillment and site functionality.
Cookies & Tracking Technologies:
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and support essential site functionality. You may choose to disable cookies through your browser settings, though this may affect website performance.
Data Security:
We take reasonable measures to protect your personal information. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.
Your Rights & Choices:
You may request access to, correction of, or deletion of your personal information by contacting us directly. You may also opt out of non-essential communications at any time.
Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Policy Updates:
The Clarity Collection reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.
Contact Us:
If you have questions about this Privacy Policy or how your information is handled, please contact us at theclaritycollectionco@gmail.com.
By using our website, you acknowledge and agree to this Privacy Policy.
TERMS & CONDITIONS – THE CLARITY COLLECTION
Welcome to The Clarity Collection. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our site or completing a purchase, you agree to be bound by the terms outlined below.
Use of Website:
By using this website, you confirm that you are at least 18 years of age or have permission from a legal guardian. You agree not to use our products or website for any unlawful or unauthorized purpose.
Product Information & Availability:
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions and pricing at any time without prior notice. While we strive for accuracy, we do not guarantee that product descriptions, images, or other content are error-free.
Orders & Payment:
All prices are listed in U.S. dollars unless otherwise stated. Payment must be received in full before an order is processed. We reserve the right to refuse, cancel, or delay any order for reasons including but not limited to suspected fraud, verification issues, or inventory availability.
Processing, Shipping & Delivery:
Processing and shipping timelines are outlined in our Shipping & Delivery Policy, which forms part of these Terms & Conditions. By placing an order, you acknowledge that processing time and shipping time are separate and that delivery timelines may vary based on carrier operations.
Final Sale & Returns:
Due to the nature of our products, all sales are final except as expressly stated in our Returns & Exchanges Policy. By completing checkout, you agree to our final sale terms and acknowledge that returns or exchanges are limited to the conditions outlined in that policy.
Delivery Confirmation:
Once an order has been shipped and marked “Delivered” by the carrier, delivery is considered complete. The Clarity Collection is not responsible for packages lost, stolen, or misdelivered after confirmed delivery, as detailed in our Shipping & Delivery Policy.
Address Accuracy:
Customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to the address provided are deemed properly delivered.
Intellectual Property:
All content on this website, including logos, text, images, and branding, is the property of The Clarity Collection and may not be copied, reproduced, or used without written permission.
Limitation of Liability:
The Clarity Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability, if any, shall not exceed the amount paid for the product purchased.
Indemnification:
You agree to indemnify and hold harmless The Clarity Collection from any claims, losses, or damages arising from your violation of these Terms & Conditions or misuse of our products.
Fraud Prevention:
We reserve the right to cancel orders, refuse service, or require additional verification to protect against fraudulent activity.
Governing Law:
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and the state in which The Clarity Collection operates.
Policy Updates:
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.
By using our website or completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Store Policy, Shipping & Delivery Policy, Returns & Exchanges Policy, and Privacy Policy.